Online Shopping and Delivery in Phuket: Apps, Couriers and Groceries

The apps most residents use

• Grab: food, groceries from convenience stores and supermarkets, parcels and rides, with an English app and the widest coverage on the island.
• LINE MAN: food, groceries and errands, popular for small local Thai restaurants that are not on other apps. The app defaults to Thai, with an English option.
• Lazada and Shopee: online marketplaces for household goods, electronics, clothes and packaged food.
• Supermarket apps and sites such as Tops Online, which delivers from the store.

Foodpanda has been reported to be leaving the Thai market, so check whether it still operates before relying on it. Check the app store before you install anything.

Food and grocery delivery

Guides say quick-delivery services for groceries and convenience goods reach most of the main areas in about 30 to 60 minutes, with fees of roughly 30 to 80 baht depending on distance. Delivery fees for restaurant orders are often reported at about 15 to 40 baht, plus any small-order or distance surcharges.

Supermarket delivery from stores such as Tops is described as same-day for orders placed before the early afternoon, with fees of about 40 to 60 baht and sometimes a minimum order. Coverage can stop short of remote addresses, so test with your own location before you rely on it.

Marketplaces, couriers and returns

Lazada and Shopee typically deliver across Phuket in two to five days, and often faster for items stocked in Bangkok warehouses. The main couriers include Kerry Express and J&T Express. Use the official or mall-badged stores for better returns, and read the seller's returns terms before you buy.

Many sellers accept cash on delivery, and the apps accept Thai bank cards and some foreign cards. Check the banking guide and money and banking guide for payments, and remember that foreign cards are sometimes declined by marketplaces.

Bulky items such as furniture and appliances may come from large retailers with their own delivery fee, and IKEA delivers to Phuket for a fee that depends on the order.

Addresses, pins and phones

• Many villas and condos have no clear street address. Drop the map pin exactly on your building or gate and add a short note or a photo of the entrance.
• Give the courier a working Thai phone number. Our SIM guide explains how to get one, and many couriers call before they deliver.
• Write your address in Thai as well if the app allows it.
• Ask your estate security whether they accept parcels, and what to do when you are out.

Delivery riders sometimes cannot enter gated estates, so agree a meeting point at the gate.

Customs, safety and scams

Parcels sent from abroad can be held at customs, and duties may apply. Ship household goods through the shipping guide process, not as ordinary parcels.

Scammers send fake delivery texts and links. Do not tap links asking you to pay a fee or enter card details, and read the scams guide. Pay inside the official app, and never share one-time codes.