Consumer Rights, Complaints and Refunds in Phuket: The 1166 Hotline and What to Do

The agency and how to reach it

The Office of the Consumer Protection Board is part of the Prime Minister's Office. Official statements give the hotline as 1166, an OCPB Connect app, the website ocpb.go.th and provincial Damrongtham centres. Guides note the hotline is mainly Thai-language, so ask a Thai-speaking friend or your hotel to help.

A practical order of steps

• Keep receipts, contracts, screenshots and chat messages.
• Raise it with the business in writing and ask for a refund or fix by a stated date.
• For contract cancellation, a regulator quoted by Thai PBS advises writing a cancellation letter by registered mail and keeping the delivery receipt.
• If there is no answer, file with the OCPB. The agency can arrange mediation, and a legal commentary describes further mediation sessions within 90 days.
• For fraud, report to the police, and use the tourist police on 1155 if you are a visitor. See the scams guide.

Cases that come up often

Prepaid courses and memberships, such as a swim school ordered to refund an unused course after a branch closed, beauty and wellness contracts under a September 2025 contract rule, travel and tour operators, online shopping and cash-on-delivery parcels. A proposed lemon law for defective goods was at the draft stage in reports, so do not assume it applies. See the online shopping guide, the hotel terms guide and the cosmetic clinics guide.

When to get a lawyer

For large sums, property or contracts, consult a lawyer. See the legal help guide.