Lost or Stolen Passport, Phone and Wallet in Phuket: Police Report, Replacements and Who to Call

Start with a police report

Guides agree that a Thai police report is the first step. Most embassies will not replace a passport without one, and insurers also ask for it. Another guide says to ask for several copies and notes that most policies require it within 24 to 48 hours. The Tourist Police line is 1155 and has English-speaking operators. Bring a passport copy or phone photo if the original is gone. A passport reported lost cannot be used again, even if it turns up.

Replacing the passport

After the police report, contact your embassy or consulate. Depending on your plans you may be offered an emergency travel document for a single trip or a full replacement. One source adds that if your Thai visa was stamped in the lost passport, Thai immigration expects you to visit an immigration office before leaving on an emergency document. See the embassies guide and the visa hub.

Phone, SIM and cards

Take the police report to your mobile operator, which can usually issue a replacement SIM with the same number. Block bank cards through your bank's app or hotline, and lock or erase the phone remotely. See the SIM guide and the banking guide.

Prevent a repeat

• Keep copies of passport and visa pages in cloud storage.
• Use the hotel safe for spare cards.
• Carry insurance details, see the health and insurance guide.
• See the scams guide and the emergencies guide.